Customers may cancel an order for a full refund anytime prior to their shipping date.
We guarantee that your plants will arrive intact. If plants break or are damaged during shipping, please take a picture of the damage and email us for either a refund or replacement plant. It is common for some leaves to blacken or yellow during shipping, especially those touching the plastic clamshell. This is normal and should not affect the growth of the plant. Those leaves can be gently broken off and discarded. Plant stems may also be limp from being away from water and soil for a few days. Once planted and cared for, they should firm up quickly.
We go to great lengths to guard against disease and to keep our tools and greenhouses sterile and free from pests. Customers seeking a refund for growth failure or signs of disease should contact us through email within 60 days of receiving your plants and provide pictures if possible.
Because there are many risks involved in working with live plants, it occasionally happens that we cannot send a variety that was ordered. We work hard to plant reliable stock and ensure this does not happen, but if it does, customers who agreed to a replacement will receive a plant of the same or greater value. Customers who did not agree to a replacement will receive a refund for that plant.
It’s important to us that you love our dahlias as much as we do.