Frequently Asked Questions

 

Ordering

Exactly when is your 2023 Sale?

We have decided to push it back until Friday, March 31. This will be just before our first shipping dates and will allow us to determine more accurately how many cuttings we will be able to sell. 

What if you sell out before I’ve ordered what I wanted?

We’re very sorry if we don’t have enough for everybody. Expect the sale to be stressful and frustrating; expect there to be Internet speed issues with so many people on our website all at once; expect the sale to be over too quickly; and know that we will be more frazzled than you are while it’s all happening.

Once I’ve added a variety to my cart, can I be sure it’s mine?

You haven’t successfully bought it until your payment has gone through, so if we are running out of a variety, it might disappear from your cart before your payment has gone through. And then you’ll be mad.

Will you be having additional sales at a later date?

We hope to. For our first sale, we make conservative predictions about how many cuttings we’ll be able to take. We can often take many more than predicted and hope to sell these later on in the season. We’ll make all announcements about additional sales through our email list.

Can I get my shipping costs refunded if I make multiple orders?

No, we will not combine shipping costs for multiple orders.

What shipping date should I choose?

Remember that these are live plants that need to be planted within a few days of receiving them, so try to choose a date as close as possible to your optimal planting time (which should be after your last frost date). We do not recommend trying to keep them potted up in a window or under grow lights for more than a few days, and we will not refund for a plant’s decline in this situation.

 

Shipping

How are the plants shipped?

They are shipped through USPS on Mondays. They should arrive at your doorstep before the weekend. Please contact us through email if your cuttings have not arrived by the weekend following your selected shipping date. You should receive tracking information in an email from USPS. Be watching for that and remember to check your junk mail.

What if the plants are damaged during shipping?

See our Refund Policy.

Can the plants wait a few days in their box if I’m too busy when they arrive?

No, no no! Please open the box immediately and spend a few minutes taking care of them. They do not like being without light and water. Read and follow the planting instructions carefully. In order to receive a refund for a problem, customers must have followed all our planting guidelines.

I moved since I ordered.

Please tell us! We don’t want your plants taking a long detour.

 

Planting

I’m an experienced grower and don’t want to follow your guidelines exactly. Is that okay?

Of course! Gardening is not about a right way or a wrong way. We love that everyone’s way is different. But if a problem arises with your plant, we will only refund if our planting guidelines were followed.

What are the two most important things to remember when planting?

  1. “Hardening” is the term for gradually getting a plant used to a new environment. Before planting, “harden” your cutting in a shady place outdoors for 1-2 days. This is all it needs to prepare for full sun. Don’t forget to water it once or twice daily while it is hardening.
  2. Cuttings have tender roots that need to be kept moist until they have time to take hold in the earth. Drying out could cause the plant to die. Water daily for at least the first week to prevent this from happening.

I want to order my cutting much earlier than my planting date and grow it in a window or under grow lights so it is larger when I plant it outdoors, or so I can take cuttings from it.

We do not recommend this. Grow lights and windows do not give the same energy that outdoor sunlight does. Plants that are potted up for too long tend to get lanky and have weak stems.

I’ve heard I should pick away some of the rooting media before planting my cutting.

We do not recommend doing this. This could damage the roots and stunt the plant’s growth. The rooting medium does not hinder tuber development. If you choose to do this, it is at your own risk and voids our refund policy.

 

Refunds

What if my plant dies?

We guarantee that you will receive a live rooted dahlia cutting. If you follow our planting and growing instructions, you should enjoy a wonderful plant in the summertime. However, there are many many factors that can influence a plant’s ability to thrive which are out of our control. See our Refund Policy for specific details.

 

Virus

I think my plant has a virus.

We have invested heavily into virus testing and feel confident that we have the cleanest dahlia stock available. Most viruses do not impact plant growth or flower production. If you suspect virus and wish to obtain a refund, you will need to provide proof of a positive virus test result within 30 days of receiving your plant. See our Refund Policy.

What kind of rooting medium do you use?

In the past, we used Oasis foam, but are now transitioning to a rooting medium made from peat moss and coconut coir. This 2023 season your cuttings may arrive in either one of these media.

When will you have more varieties on your catalog?

That depends on many factors so we can’t answer that right now. Know that we are working with Kristine Albrecht of Santa Cruz Dahlias and hope to have many beautiful varieties in the coming years.